Bengaluru, June 22: In a landmark governance reform, the Karnataka government has announced the creation of what it claims is India’s first dedicated Public Service Ministry, aimed at addressing citizens’ complaints and ensuring faster resolution of public grievances.
The decision was taken during the second Cabinet meeting chaired by Karnataka Deputy Chief Minister D. K. Shivakumar. Addressing the media after the meeting, Shivakumar said the new ministry would act as a direct bridge between the government and the people.
According to the government, a minister for the newly created Public Service Department will be appointed during the upcoming Cabinet expansion. The move comes in response to the growing number of citizens approaching the Chief Minister and ministers with petitions during official tours and public events.
To streamline grievance redressal, the state has already appointed an IAS officer to oversee the department’s functioning. District in-charge ministers will also conduct weekly public outreach programs in taluks across the state, where residents can directly present their concerns to government representatives.
The government plans to organize regular “Jan Spandana” (Public Response) meetings, allowing officials and ministers to hear complaints firsthand and ensure timely action. The newly established ministry will monitor and coordinate the resolution of issues raised during these interactions.
In another major announcement, the Karnataka government revealed plans to construct a dedicated facility in Delhi for UPSC aspirants from the state. The proposed building, estimated to cost ₹80 crore, will provide accommodation and support facilities for students preparing for India’s prestigious civil services examinations.
The twin announcements signal Karnataka’s push toward citizen-centric governance and enhanced support for aspiring civil servants, potentially setting a new benchmark for other states to follow.
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